Fintech / Mobile / 2025
Tax Controller App
Simplifying tax debt resolution for everyday users
- Role
- Product Design
- Industry
- Fintech
- Platform
- Mobile
- Year
- 2025
01 / Context
What the product is.
Simplifying tax debt resolution for everyday users.
A guided tax resolution platform that reduces anxiety and increases clarity:
- Step-by-step onboarding analysis
- Simplified financial dashboard
- Structured case management system
- Clear progress and status indicators
02 / Challenge
The friction inside the system.
Many users with tax debt feel overwhelmed by complex IRS processes. Existing tools are difficult to understand, and users struggle to know what steps to take.
03 / My role
Contribution and scope.
Led product design from research through final UI. Collaborated with product managers and engineers to design onboarding, dashboards and resolution flows.
- User research
- Wireframing
- Prototyping
- Usability testing
- Final UI system
04 / Key decisions
How complexity became structure.
- 01
Research & insights
- Analyzed user support cases
- Identified main pain points: confusion, lack of guidance, slow onboarding
- 02
Information architecture
- Simplified main navigation
- Grouped actions by user goals instead of tax terminology
- 03
Design & testing
- Created low-fidelity flows
- Tested onboarding steps
- Built the final UI and design system
05 / Experience
The final interface will live here.
Real project screens are being restored from the original files. Until they are available, the case study stays focused on verified decisions rather than showing broken or fabricated visuals.
06 / Reflection
What I learned.
Clear step-by-step flows and simple language reduce anxiety and increase completion in complex financial products.